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© ARRIS Group, Inc. 2009. All rights reserved. Page 9 of 16 Moxi HD DVR
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Section 8: Problems with not seeing video
My TV has a black screen that does not go away after 30 seconds. What should I
do?
This situation can occur if you select a video resolution in Settings/TV Setup in the Moxi Menu
that is not supported by your TV. To regain video, do the following:
1. On the front panel, press and hold the Moxi and Up arrow buttons until the LED flashes (about
five seconds).
2. Then press the right or left arrow button until the LED flashes. Continue this until you see
video.
To prevent this in the future, consult your TV manual to determine the resolutions that work with
your set. We recommend that you only select the highest resolution that your TV supports (in
Settings/TV Setup).
I do not see live TV. What could be the problem?
Check the following:
Video Connection - Check the video connection (HDMI, component, S-Video, and composite)
from the Moxi DVR to the TV. If one type of video connection doesn't work, try using each of the
different ones. (HDMI, component and composite video cables are provided with the Moxi DVR.)
CableCARD - If the CableCARD is working properly, the Moxi DVR should be receiving your
premium content.
On some of my subscribed channels, I see a black screen with the message that no
signal is detected. What could be the problem?
This message indicates that your cable service provider has implemented a new technology,
Switched Digital Video (SDV), which requires an SDV Tuning Adapter. Obtain the SDV Tuning
Adapter from your cable service provider and connect it to your Moxi HD DVR after the
CableCARD is installed and paired.
Consult installation instructions provided by your cable service provider. Additional information is
available in the Moxi Switched Digital Video Overview, and Moxi HD DVR FAQs accessed from the
same web page as this Troubleshooting document on moxi.com.
I have a Switched Digital Video Tuning Adapter connected to my Moxi HD DVR.
When I try to tune to SDV channels, I see this message: “We are experiencing
network difficulties. Please try again later.” What does that mean?
This message is provided by your cable service provider through the SDV Tuning Adapter. Your
cable provider’s network is experiencing problems that are affecting your SDV channels. This
message does not mean that your Moxi system is experiencing network problems. Please contact
your cable service provider regarding this message.
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